If you are placing your first order with us, go to Order Medication on the homepage. Complete the New Patient form and attach your document or prescription by selecting Upload Documents. Then click Submit to place your order. Your order will be attended to as quickly as possible.
Existing patients can go to Order Medication on the homepage, and complete and submit the Repeat, Update or Load New Order form to refill a prescription, make changes to your current order or to load a new order.
Alternatively, orders can be placed by sending the order via e-mail to your nearest Fagron Pharmacy in Johannesburg or Cape Town. Please include the prescription and the following information:
- Details of the person responsible for payment/delivery details
Title, Surname, Name, Delivery address with a postal code, Mobile number,
Alternate contact number and E-mail address.
- Details of the Patient
Title, Surname, Name, Initials, ID Number, Date of birth, Gender
You will receive a confirmation e-mail from the relevant Fagron Pharmacy (please check your Junk/Spam folder if you don’t receive it). Orders received between 8am and 4pm will usually be attended to on the same business day. Orders placed after 4pm will usually be attended to on the next business day. It might not always be possible to adhere to our standard ordering and response timeline. Your patience and understanding in this highly unlikely event would be appreciated.